Downtown Visitor Center Building

Privacy Policy

We will not share your information with anyone without your permission. This privacy statement discloses the privacy practices for the Shreveport-Bossier Convention and Tourist Bureau as it relates to www.Shreveport-Bossier.org, www.SBFunGuide.com, www.BoomOrBustByway.com and others.

Effective Date: May 25, 2018

The Shreveport-Bossier Convention and Tourist Bureau provides visitor information to a variety of inquirers. Information is provided in many ways including in person at a visitor center, on the telephone, through postal mail or through electronic transmission, and personal data might be collected to facilitate providing the visitor information.

The Shreveport-Bossier Convention and Tourist Bureau owns and operates websites, subdomains and mobile apps (“Sites and Services”) that we use to disseminate visitor information to travelers interested in visiting Shreveport and Bossier City, Louisiana, and Caddo and Bossier parishes in northwest Louisiana. The Bureau also provides information and maintains communication with visitors as well as a variety of industry contacts including but not limited to local hospitality industry partners, service providers, group contacts, meeting planners, sports event organizers, media, event planners, elected officials, community supporters and more. Information is provided in many ways including in person at a visitor center, offsite meetings, on the telephone, through postal mail or through electronic transmission including our websites, mobile apps, fax, and text message. Personal data including name, address, email address, telephone numbers, visitor interests, etc. might be collected to facilitate the communication and provision of information.

Privacy and data protection are of the utmost importance as bureau staff collect, use and process the personal information associated with these visitors, industry contacts, and others.

This Privacy Policy explains what personal information can be collected by the Shreveport-Bossier Convention and Tourist Bureau when you access the Sites and Services, how we will use the information, and how you can control the collection, correction and/or deletion of information. We will not use or share your information with anyone except as described in this Privacy Policy. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources. The use of information collected through our Sites and Services will be limited to the purposes under this Privacy Policy and our Terms of Service to customers.

1.    Information We Collect on Our Own Behalf.

(a) Our Service: We may collect personally identifiable information about you, such as your full name, address, phone number, email address, or similar, when you request information, submit a request for proposal, subscribe to a newsletter, enter a contest, register for an account, etc. If you choose to purchase a product from us, we or our third-party payment processors will collect your payment information. When you use the Shreveport-Bossier Convention and Tourist Bureau Sites or Services, we may receive certain information about you as described below. We send informational emails, promotional emails, hospitality industry-related emails, service-related emails related to your account among others. If you no longer wish to receive these emails, you may opt out of them by unsubscribing or by notifying us via email at pgill@sbctb.org.

(b) Cookies And Tracking Technologies: Technologies such as: cookies, beacons, tags and scripts may used by the Shreveport-Bossier Convention and Tourist Bureau and its advertising partners. These technologies may be used in analyzing trends, administering the Sites and Services, tracking your movements around the Sites and to gather demographic information about our user base as a whole. We use cookies to remember users’ settings as well as for authentication and analytics. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Sites and Services, but your ability to use some features or areas of our Sites and Services might be limited. Our Sites and Services may use Google Analytics and other measurement tools to track user activity, page content, click/touch, movement, scroll, and keystroke activity (in some cases). We also use or may use Google Analytics, Google Tag Manager, Google AdWords (Conversion Tracking), LinkedIn (Conversion Tracking), or other tracking technology. Some or all of these tools may be used to track information about your behavior on our website depending on your region. For more information or to opt-out, please visit https://www.shreveport-bossier.org/privacy-policy/requests/.

We will retain personal data we process for as long as needed to provide our services, to compile reports using aggregated data or to comply with our legal obligations, resolve disputes and enforce our agreements.

2.    How We Use Your Information.

(a) We use the information that we collect to operate and maintain our Sites and Services and to respond to your requests, questions and concerns.

(b) If you have given your consent, we use the information that we collect to send you marketing communications in our newsletter.

3.    How We Share Your Information.

(a) Personally Identifiable Information: The Shreveport-Bossier Convention and Tourist Bureau will not rent or sell your personally identifiable information to others. We may store personal information in locations outside the direct control of the Bureau (for instance, on servers or databases co-located with hosting providers). Any personally identifiable information you elect to make publicly available on our Sites or Services, such as posting comments on our blog page, will be available to others. If you remove information that you have made public on our Sites or Services, copies may remain viewable in cached and archived pages, or if other users have copied or saved that information. Our blog is managed by a third party application that may require you to register to post a comment. We do not have access or control of the information posted to the blog. You will need to contact or login into the third party application if you want the personal information that was posted to the comments section removed. To learn how the third party application uses your information, please review their privacy policy.

(b) Non-Personally Identifiable Information: We may share non-personally identifiable information (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with interested third parties to help them understand the usage patterns for certain Sites and Services and those of our partners. Such results consist solely of non-personally identifiable information. If you choose to publish such results on our Sites or Services, you understand and agree that this information, along with any personally identifiable information you choose to make available in connection with such results, will be made publicly available. By publishing your results on our Sites or Services, you agree that you have obtained all necessary consents to make such information public and that doing so will not violate any laws. If you remove information that you have made public on our Sites or Services, copies may remain viewable in cached and archived pages, or if other users have copied or saved that information. Non-personally identifiable information may be stored indefinitely.

(c) Instances Where We Are Required To Share Your Information: The Shreveport-Bossier Convention and Tourist Bureau will disclose your information where required to do so by law, if subject to subpoena or other legal proceeding or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Service or to protect the security or integrity of our Sites and Services; and/or (c) to exercise or protect the rights, property, or personal safety of the Shreveport-Bossier Convention and Tourist Bureau, our users or others.

(d) Testimonials: We may display personal testimonials of satisfied customers on our Sites and Services in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us using the form at https://www.shreveport-bossier.org/privacy-policy/requests/.

4.    Storage and Processing. Your information collected through the Shreveport-Bossier Convention and Tourist Bureau Sites and Services may be stored and processed in the United States, Europe, or any other country in which the Bureau or its subsidiaries, affiliates or service providers maintain facilities. The Bureau may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world.

5.    How We Protect Your Information. The Shreveport-Bossier Convention and Tourist Bureau is concerned with protecting your privacy and data, but we cannot ensure or warrant the security of any information you transmit to the Bureau or guarantee that your information on the Bureau Sites and Services may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. When you enter sensitive information (such as log in credentials) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). No method of transmission over the Internet or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us using the form at https://www.shreveport-bossier.org/privacy-policy/requests/. We use an outside help platform, and a credit card processing company to bill you if you purchase services. These companies do not retain, share, store or use personally identifiable information for any other purposes.

6.    GDPR. Please review our page at https://www.shreveport-bossier.org/privacy-policy/requests/ to learn more about our approach to GDPR.

7.    Compromise of Personal Information. In the event that personal information is compromised as a breach of security, the Shreveport-Bossier Convention and Tourist Bureau will promptly notify our customers in compliance with applicable law.

8.    Your Choices About Your Information. For current Shreveport-Bossier Convention and Tourist Bureau customers, partners and others, you can review, correct, update or delete inaccuracies to the information about you that the Bureau keeps on file by submitting your request on the page at https://www.shreveport-bossier.org/privacy-policy/requests/. We will acknowledge your request within seventy-two (72) hours and handle it promptly. Data protection law gives you a range of rights in connection with our processing of your personal data. In this regard, you have the right to request that we rectify or delete the personal data or restrict the processing of your personal data, if you think they are inaccurate. Furthermore, you have the right to object against the processing based on our legitimate interests as a legal basis. We are required to assess and act on your request. Additionally, you also have the right to data portability if it should become relevant. You have a right to lodge a complaint with your local supervisory authority. If you have any questions about this Privacy Policy or your rights under data protection law, you can contact our Data Protection Officer: Pat Gill, by completing the form on our page at https://www.shreveport-bossier.org/privacy-policy/requests/.

9.    Our Retention of Your Information.

(a) If you have an account with the Shreveport-Bossier Convention and Tourist Bureau, we will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

(b) If you are a visitor to the Shreveport-Bossier Convention and Tourist Bureau Sites or Services, we will retain your information for as long as necessary but no longer than 50 months after your last visit to our Sites or Services.

10. Children’s Privacy. Protecting the privacy of young children is especially important. For that reason, the Shreveport-Bossier Convention and Tourist Bureau does not knowingly collect or solicit personal information from anyone under the age of 13. In the event that we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us using the form on our page at https://www.shreveport-bossier.org/privacy-policy/requests/.

11. Notification Procedures. It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email, written or hard copy notice, or through conspicuous posting of such notice on the Sites or Services, as determined by the Shreveport-Bossier Convention and Tourist Bureau at its sole discretion. We reserve the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of notification as described in this Privacy Policy.

12. Links to Other Web Sites. We are not responsible for the practices employed by websites or services linked to or from the Shreveport-Bossier Convention and Tourist Bureau Sites or Services, including the information or content contained therein. Please remember that when you use a link to go from the Bureau Sites or Services to another website or service, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to that third party’s own rules and policies.

Social Media Widgets: Our Sites and Services may include social media features, such as the Facebook Like button and other widgets, that run on our Sites and Services. These features may collect your IP address and which page you are visiting on our Sites and Services, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Sites and Services. Your interactions with these features are governed by the privacy policy of the organization providing it.

13. Changes to Our Privacy Policy. All changes to this Privacy Policy are effective when they are posted on this page. When we change the policy in a material manner, we will let you know via email and/or a prominent notice on our Sites and Services, prior to the change becoming effective and update the ‘effective date’ at the top of this page.

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this website, please contact us by using the form on our page at https://www.shreveport-bossier.org/privacy-policy/requests/.